Upskill Course

Everything true about the platform — course descriptions, lesson topics, certificate rules, FAQ answers — is collected into a searchable library of 90+ short passages. This handbook is the only thing the chatbot is allowed to know.

Before any AI is involved, a simple checker filters out troublemakers — people trying to trick the bot into breaking its rules — and freeloaders asking things that have nothing to do with courses. There are also polite limits on how many questions one person can fire off, so nobody can run up the bill.

The question is matched against the handbook to pull out the few passages most likely to contain the answer. If nothing in the handbook is genuinely relevant, the bot doesn't guess — it skips straight to the human handoff.

The AI is handed only those passages and must answer from them alone, marking exactly which sentence came from which passage — like footnotes in an essay. House rule: never state a price, deadline, or policy that isn't written word-for-word in the handbook.

Here's the part most chatbots skip: a separate checker measures how much of the answer is actually backed by those footnotes. Not enough backing? The answer is thrown away — the visitor never sees it. What does get through arrives with clickable sources, often with a handy “View course” button.

Any dead end — no good answer, off-topic question, technical hiccup — gets the same honest reply: “I'm not sure about that — a human will respond shortly.” The conversation lands in a team inbox on the site's dashboard, and when a team member takes over, the bot goes quiet and the human replies in the very same chat window.

Courses and blog posts are written in Notion, like any other note. No website dashboard, no special tools. When a draft is ready, you change one dropdown from “Draft” to “Push to Blog”. That's the entire publishing action.

Every two minutes, an automated helper peeks at Notion and asks: “anything marked ready to publish?” If not, it goes back to sleep. If yes, it picks up your draft.

Notion pages and web pages speak different languages. The helper translates your headings, lists, and images into website format, and makes permanent copies of your pictures so they never break later.

An AI reads your post and writes three things nobody enjoys writing: the Google search title, the short description that shows under it in search results, and a quick summary shown at the top of the post. If the AI ever fails, the post still publishes — just without those extras.

The finished package is handed to the website through a private entrance that needs a secret password. Only our helper knows it, so nobody else can push content onto the site.

The website stores the post and it instantly appears — on the blog, styled to match the site, summary box and all. Updating is the same: edit in Notion, flip the dropdown again, and the same page refreshes without changing its web address.

The helper writes the result back onto your Notion row: a green “Synced” tag, the date, and a clickable link to the live page. If something went wrong, you get a red tag and a plain-English note saying why. You never need to look anywhere else.